Kent School District (KSD) works hard to provide a positive and high-quality education for all students; however, we understand that at times you may have a concern about something that has happened at your student’s school or wish to discuss a situation with a school official.

Step 1: Contact Your Student’s Teacher or Counselor

Your student’s teacher or counselor are the school staff who know your child’s unique needs the best. The most successful place to start to address a concern is with the teacher or counselor.

Visit your school staff directory for contact information.

As school staff are doing their best to provide services for many students, we appreciate your understanding if it takes school staff 24-48 hours to respond.

Step 2: Contact Your School’s Principal or Assistant Principal

If you have been unsuccessful resolving your concern with the teacher or counselor, please contact either the school principal or assistant principal.

Visit your school staff directory for contact information.

As school staff are doing their best to provide services for many students, we appreciate your understanding if it takes school staff 24-48 hours to respond.

Step 3: Contact the District Office

If you have been unable to contact your student’s school or have been unsuccessful in resolving your concern at the school level, please contact (253) 373-7000.

Staff will try to help you resolve your concern or put you into contact with the appropriate staff who can.

Some types of concerns dictate a certain response according to district policy/procedure, state law, and/or federal law.

More information about the complaint process is available by category.

• Bullying

• Sexual Harassment

• Discriminatory Harassment and other Civil Rights Violations

The Washington State Governors Office of Education Ombudsman is also available to assist in resolution of complaints, disputes, and problems between families, students, and public schools in all areas that affect student learning.